We always say the more notice the better, so as soon as you have your trip confirmed, you should reserve your ground transportation. We can usually accommodate with a minimum of 36 hours' notice depending on weather, local events, or other factors.

Typically airlines want you there 1 hour before the flight departs, 2 hours for international flights minimum. You should check with your airline to find out their policy. Keep in mind traveling on specific days, times, during weather events, or when there is construction, travel time will increase. Accidents or other impromptu traffic events can happen. If you are checking luggage or traveling with a large group, or someone who needs special accommodations, that will also add to your travel time. Check your travel times and then allow for any other variables. It’s always better to allow extra time because while it’s not a lot of fun waiting at the airport, it beats worrying if you will make it on time due to any unforeseen circumstance.

You can check the travel time for a specific date and time for your trip to either airport with the links below. Just type in your location at the top left of the page.

Travel time to O’Hare: http://bit.ly/ORDLimo

Travel time to Midway: http://bit.ly/MDWLimo

Due to the liability involved with recalls and various different requirements for age and weight for children, we simply cannot accurately and safely provide them. If you bring your own, we can keep your seats for your return ride home.

Generally speaking, a small pet under 20 lbs. in a carrier is fine, there is a $25.00 surcharge. The fee and availability for larger animals is decided on a case-by-case basis.

A general guide below can help decide. If you have other items like strollers, wheelchairs, scooters, or other items, please call us to help determine what vehicle will best accommodate your needs. There may be a surcharge for excessive luggage or you may need to reserve a separate vehicle to transport your additional luggage.

Sedans 1- 3 Passengers: Can fit up to 2 large bags, or 4 smaller bags, with up to 4 carry-ons and 1 set of clubs. If you have 2 sets of clubs, up to 2 smaller bags and 2 carry-ons will generally fit.

SUVs 1 – 5 Passengers: Can fit up to 4 large bags, 6 smaller bags, with up to 6 carry-ons. 4 sets of clubs are the maximum and can fit 1 carry-on per passenger.

Limousine 1- 8 Passengers: Can fit up to 4 large bags, 6 smaller bags, with up to 6 carry-ons. 2 sets of clubs are the maximum and can fit 1 carry-on per passenger.

No.

We have a $20.00 surcharge for travel between 11:00 PM – 5:00 AM

We have a $25.00 surcharge for all Federal Holidays.

Depending if it is on or off route, the charge per stop starts at $20.00 plus a waiting time of $1.00 per minute.

We charge 20% of the fare, if you want to tip in cash, you must mention it when booking your trip.

We only have the ability to monitor arriving flights. If your departing flight is cancelled, we need 2 hours' notice otherwise you will be charged.

We monitor arriving flights automatically. A slight delay of 15 minutes or less usually isn’t a major issue. If your arriving flight is cancelled or delayed, you’ll need to contact us or have someone contact us on your behalf to make us aware and to reschedule your ride. We will only charge if we are not notified by you. We will do our best to accommodate you for your delayed or re-booked flight. Circumstances will vary, especially during weather events.

You’ll need to notify us immediately. There could be a waiting time charge involved especially if your luggage is coming in on another flight.

We are not responsible for your personal items. You’ll have to contact us to make arrangements to pick the item up, meet the chauffeur, or have the item returned. There will be a fee of no less than the full original trip charge if we have to deliver the item to you. If you need the item shipped, you will have to pay the shipping charge plus the cost of our time, which will be a minimum of $50.00 to take the item to your shipper.

$1.00 per minute.

A no-show is considered a cancellation without proper notice and will be charged full fare.

Meaning if we send a vehicle as ordered and you are not there, you will be charged no matter what the circumstance.

Our cancellation policy is attached to your confirmation email and can also be read here.

ALL CANCELLATIONS MUST BE DONE OVER THE PHONE 312-637-9800 in order to receive a cancellation number. No Shows and Late Cancellation for any reason shall incur a full charge on the credit card provided. Deposits And Pre-Paid Services On All Reservations Are Non-refundable.

Cancellation Notice Requirements

Airport Reservations:

SEDANS: Require 2-hour cancellation notice otherwise full charge shall apply

SUV and Stretch Limousines: Require 24-hour notice prior to the reservation otherwise full charge shall apply

Point-To-Point/Transfer, Chartered, And Hourly Events:

SEDANS & SUVs: Require 4-hour cancellation notice otherwise full charge shall apply

Stretch Limousines: Require 48-hour notice prior to the reservation otherwise full charge shall apply

We travel to Indiana, Michigan, Wisconsin, and Iowa. Call us for a quote.

No less than 4 months especially during the wedding season (Spring through Fall) to guarantee availability.

As soon as you know the date for your prom guarantee availability.

As soon as you know the date for your homecoming guarantee availability.

As soon as you know the date for your homecoming guarantee availability.

No eating is permitted in any of our vehicles. Alcohol is only permitted in our stretch limousines, not sedans or SUVs pursuant to Illinois State law. You may bring alcohol in our limousines only if:

You are age 21 with a valid ID shown to the driver. If you have passengers under age traveling with you, the driver may refuse to allow alcohol consumption. The driver controlling the vehicle may also terminate the ride if at any time s/he feels the alcohol consumption has put their safety at risk.

Any questions or requests that are not covered here can be answered by calling or emailing us.